The Contact Hub card in Settings > General (admin only) sets when a buyer counts as going cold for your whole team.
The two settings
- Going cold after (months) — a buyer you haven't texted, called, emailed, or commented on for longer than this is going cold. The default is 6.
- Buy box stale after (months) — a buy box last confirmed longer ago than this is stale. The default is 12.
Both take a whole number of months from 1 to 60.
They're used by:
- the Going cold badge on a buyer's Buyer tab and the Going cold filter in the Contact Hub's Buyer view — see Verifying buyers;
- the Buy boxes going stale card on My Book.
Changing them
- Go to Settings > General.
- In the Contact Hub card, enter the number of months for either setting.
- Select Save Settings.
The new numbers apply right away for everyone on the team.
Common issues
- "Must be at least 1 month", "Must be 60 months or fewer", or "Enter a whole number of months" — enter a whole number from 1 to 60.
- You don't see the Contact Hub card — only team admins can see and change these settings.