Superadmin

Who sees the Admin Panel, how to open it, and what the Dashboard shows — organization/team/user counts, recent signups, and a System Health warning card across the whole platform.

Per-team AI copilot usage — invocations, input/output/cache-read tokens, and an estimated cost — over the last 7, 30, or 90 days, plus a Telemetry tab on what Ask TED actually did.

Contact and company identity duplicates awaiting review — pick which of two identities to keep, then Merge. Companies that share a phone or email with a contact are listed for review.

The superadmin Affiliates page's four tabs — Affiliates, Rankings, Monthly Payouts, Manual Attribution — the payout-ready count on the top line, the CSV export for PayPal, and fixing missed referral tracking by hand.

Five read-only tabs of failures the automated pipelines couldn't resolve on their own — identity sync errors, exhausted email/calendar revocations, exhausted automator work with a Retry button, auth email delivery failures, and reaped AI plans — plus a queue-backlog banner.

The superadmin Support inbox's Needs reply, Open, and Closed tabs, the top-line conversation count, taking over from the AI, closing a conversation with a required classification, and what "Counts unavailable" means.

The global default stage/status template teams install into their own Pipeline — create new ones, add stages and statuses, rename, reorder, set lifecycle effects, scope by deal type, and publish to notify installed teams.

The Automator Library — create, build, and publish global automators and email templates teams can install, with Auto-install, a row menu for publishing and reordering, a Publish dialog showing how many teams it will affect, and an Install failures tab flagging any team whose install or republish genuinely errored out.

Global role templates every team can install — the same None / View / Edit × My deals / Team deals permissions matrix as a team's own Roles, Auto Install, and how System templates differ from custom ones.

Global contact, company, and employee type templates every new team starts with — icon, color, description, and Auto Install.

Browse and directly add, rename, or deactivate values on the shared Ted-wide lists — markets, lead source types, contact/company types, selling/cancelled reasons, title issue / lien types, deal types, strategies, and renegotiation reasons — bypassing the request queue.

Cross-team lead source performance — average and median time to close, and monthly/quarterly volume trend, rolled up by shared canonical lead source type with no team-identifying data.

The Global Field Requests curation hub — approve (with an editable "Approve as" name) or reject a team's suggestion for a new shared value, per domain, with pending-count badges.

The global identity registry — search contacts and companies across every team by type and market, see closed-deal counts and ratings, and drill into a company's linked contacts.

The superadmin Organizations list and detail page — search by name or slug, see teams and the owner, and open a team as a superadmin.

The superadmin Teams list and detail page — search, member list and roles, join code, and opening a team in support mode.

The superadmin Users list and detail page — search, team memberships, and granting or removing Superadmin Access with the toggle.